Managing your Karmly Subscription

If you're the Owner of your Karmly account you can view and manage your subscription from the Subscription page. If you're not sure who the current Owner is, you can navigate to Manage > Settings > Admins, as seen here (you can also use the search in the top right to search for 'Owner':

Once you're logged in as the Owner, click on the logo in the top right corner of Karmly and click Subscription to view and manage your subscription details.

You'll be taken to the Billing area of your FlexiTime Workforce Management account, which has three tabs you can choose from - Subscription, Payment Details, and Invoice History.

The subscription tab shows a summary of any FlexiTime Workforce Management accounts (Karmly, PayHero or Droppah) you own.

From the subscription tab, you can view the plan details for your accounts, subscribe accounts, transfer ownership to other users, or cancel subscriptions you no longer need.

Click the green Subscribe button next to the company you wish to subscribe.

The following pop-up will display where you'll be able to choose your preferred pricing plan. Click Next and confirm your Billing Details.

If you haven't already entered a Payment Method previously, you'll be able to select one on the Payment Method tab.

You can click + Credit Card will take you to add your card details for payments. Fill in your card details and click Submit.

Alternatively, for New Zealand companies you can click Direct Debit to complete the Authority to accept Direct Debits. Enter the bank account details you will be using to pay the subscription costs and ensure you read and understand the terms and conditions linked, before clicking Authorise.

Once you've submitted a payment method, you'll be directed to the Review screen where you can review the details you've submitted, before you check the box to accept the Subscription Agreement, and click Subscribe.

You're able to add new Karmly accounts to your existing subscription directly from the 'My Accounts' section of the Subscription page. Click on the 'New Account' button in the top right to begin.

This will display the 'New Account' pop-up window for you to fill out a few mandatory details. Once complete, click the 'Create' button to get started with a new Karmly trial account.

If you wish to transfer the ownership of your Karmly company to someone else, you can find a guide in our Transferring Ownership support article

If you wish to cancel the subscription for an account you no longer require, you can select Cancel Account from the options button seen here:

Select Cancel Account to close an account. This is permanent and should only be done when the company will not be using Karmly any longer. If you need to reinstate a cancelled account please contact support@karmly.com.

Please refer to the Retention of Personal Information section of our Privacy Policy for information about the retention of information when a subscription is cancelled.

The Payment Details screen allows you to manage the contact details and selected payment method for your subscriptions.

Click Edit if you wish to edit any of your billing details.

Once successfully verified, the Payment Method in use will be displayed in the Subscription Payments section of this screen.

If you need to change cards, click Edit. You'll be prompted to go through the credit card verification process again.

Note that you cannot remove the card. If you are no longer using Karmly, cancelling the account (see above) will prevent any future charges. Alternatively, if you wish to change between credit card or direct debit payments (NZ companies only) please contact us at support@karmly.com.

You can download your historical invoices on the Invoice History screen.

Invoices will also be issued via email to the Billing Email address specified in your Payment Details.